PCG Hosting is your complete web hosting service. Scalable, affordable, simple, reliable & fast web hosting. We have specialzed in small and medium sized business web hosting and email services since 1997. Our job is to help you and your business thrive on the Internet, whether just starting out or if you already have an established presence on the web. PCG Hosting Support
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FTP Information & Instructions

Since PCG Hosting is not a dial-up Internet Access provider, we give you access to your site via FTP (File Transfer Protocol). You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site whenever you wish. We recommend using an excellent shareware program called WS_FTP. You can download this program for free directly from our server.You do not need an FTP program if you are using:

If you are using any other above programs, please consult the software's help for more information on how to upload your site.

Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. We suggest that you contact your local internet provider to inquire about FTP compatibility.

What programs can I use?

WS_FTP (For Windows 3.x, 95 / 98, or NT 2000)

FTP Voyager (For Windows 3.x, 95 / 98, or NT 2000)

Fetch (For Macintosh)

Configuring Your FTP Software:

The following information is contained within your account information e-mail and is needed to connect to your web site via FTP:
  • USERID
  • PASSWORD
  • FTP HOSTNAME (your domain name or your site's IP address)

The FTP HOSTNAME tells your FTP software to connect to the web server upon which your web site resides. PCG Hosting has several web servers so the number in the FTP hostname may vary if you have more than one web site account. In general, the process of configuring the various FTP software/interface is the same. We recommend WS_FTP for PC computer users and will be using it in the upcoming examples.

Each time you run WS_FTP the Session Profile window will be displayed. A profile contains the information needed to connect to your web site. Creating a profile now will eliminate the need for you to configure the software each time you wish to connect to the web server via FTP. To create a new profile, click the "New" button and enter a generic profile name, like PCG Hosting or My Website, at the top of the Session Profile window. Next, enter the userid, password and hostname for your website.

Be sure to select "Auto detect" for the Host Type. It is best to select "Save Password" and "Auto Save Config" to maintain these settings for future use. All other fields can be left blank. You are now ready to connect to the web server. Click "Ok" to continue.

How to Transfer Files:

When you connect to the web server, you will connect directly to the root ("home") directory of your account. WS_FTP will display a split screen where files on the left-hand side are within your own computer. You will see a stats folder on the right-hand side, this is your the folder that contains your stats page and it is the only thing located on a new host account.

In order for you pages to be visible on the Web, the must be placed in the "www" sub-directory off of the ROOT of the Web site. Your web site content MUST be in this directory or it will not show on the Web.

Change to the directory called "www" on the server.  You can then transfer files to this location which is your Web site's root directory and/or create subdirectories. To make your home page load automatically, name your main homepage file "index.html" in lowercase and upload it to the root directory of your account. If you are using Windows 3.x and not Windows 95, you will need to rename your main homepage file to index.html AFTER you upload it to our server. To upload a file or files, simply highlight the file(s) on the left and click the right-arrow button ("-->") in the center of the screen. Be sure to upload HTML documents and scripts in ASCII mode and images in BINARY mode. To transfer a file to a subdirectory, double-click the appropriate subdirectory to open it before transferring the desired file(s). For more functions and help with WS_FTP please see the program's help files.

As soon as a file is uploaded to the web server, it is available for all to see. If, after uploading a file, you are still unable to see the updated file via Netscape, you need to clear both disk and browser cache. This function can be found by selecting Options > Network Preferences in Netscape. Remember that you must first be connected to the internet through your local internet service provider in order to connect to the web server.

Notes to Macintosh Users:
Select "raw data" transfer mode when using Fetch to transfer both HTML and images. PageMill may add either a .bin or .txt extension to your files which must be removed in order for such files to load properly.